Privacy Policy
Trust Right Rx LLC d/b/a darkseagreen-clam-950770.hostingersite.com · www.darkseagreen-clam-950770.hostingersite.com
This Privacy Policy describes how Trust Right Rx LLC, doing business as Afford My Prescriptions ("Afford My Prescriptions," "we," "us," or "our"), collects, uses, shares, protects, and retains information when you visit our website or use our Patient Assistance Program advocacy services.
Please review this Privacy Policy carefully. By using our website or services, you acknowledge the practices described in this Privacy Policy.
What This Policy Covers
Afford My Prescriptions provides administrative advocacy services to help eligible patients apply for and maintain access to available pharmaceutical manufacturer Patient Assistance Programs ("PAPs"). This Privacy Policy applies to information we collect through our website, intake forms, communications, account support, and related PAP advocacy services.
This Privacy Policy does not apply to third parties that we do not own or control, including pharmaceutical manufacturers, manufacturer Patient Assistance Programs, manufacturer-designated program administrators, healthcare providers, insurance carriers, payment processors, or other third-party websites or services. When you interact with a third party, that third party's privacy policy and practices will apply.
PAP Services & Third-Party Program Disclaimer
Patient Assistance Programs are sponsored and administered by pharmaceutical manufacturers or their designated program administrators. Afford My Prescriptions is an independent third-party advocacy service that assists patients with the administrative process of applying for and maintaining access to available Patient Assistance Programs.
You are not required to use our services to apply for or access any Patient Assistance Program. Patients may apply directly through the applicable manufacturer program if they choose. Our fees are for administrative advocacy services, including application preparation, documentation coordination, follow-up support, refill-related paperwork support, and renewal assistance. Our fees are separate from any medication cost, manufacturer program determination, or third-party program requirement.
Manufacturer Patient Assistance Program approval, eligibility, medication availability, and fulfillment decisions are determined by the applicable manufacturer program or its designated administrator, not by Afford My Prescriptions.
Information We Collect
We may collect the following categories of information, depending on how you interact with us and the services you request:
- Personal Information: Name, address, email address, phone number, date of birth, preferred contact method, and account information.
- Health & Prescription Information: Current prescriptions, medication names, dosage information, prescribing provider information, diagnosis or treatment-related information needed for PAP applications, and insurance status.
- Financial Eligibility Information: Household income, household size, insurance coverage, government benefit status, and documents required by manufacturer Patient Assistance Programs to determine eligibility.
- Provider & Authorized Representative Information: Physician names, office contact information, caregiver information, emergency contact information, or information for a person authorized to assist with your care, application, or payment.
- Payment & Billing Information: Payments are processed through Authorize.net, a third-party payment processor. We do not collect, store, or process full credit card, debit card, or bank account numbers on our servers. Your payment data is entered directly into Authorize.net's PCI DSS-compliant payment form. We may receive limited payment confirmation details, such as transaction status, billing address, last four digits of a payment card, or similar information needed to manage your account. Authorize.net's privacy practices are governed by its own Privacy Policy at www.authorize.net/en-anz/about-us/privacy.html.
- Website & Device Information: IP address, browser type, device type, operating system, pages viewed, referring URLs, access dates and times, and general website usage information.
- Cookies & Similar Technologies: We may use cookies, web beacons, pixels, or similar technologies to operate our website, remember preferences, improve website performance, and understand how visitors use our website. You may disable cookies through your browser settings, but some website features may not function properly. You may also opt out of interest-based advertising at aboutads.info/choices (DAA) or networkadvertising.org/choices (NAI).
When non-personal information is combined with personal information, we treat the combined information as personal information.
How We Use Your Information
We may use your information to:
- Provide PAP advocacy services
- Conduct a preliminary review of potential eligibility based on available manufacturer program criteria
- Prepare, organize, and submit PAP application materials on your behalf when authorized
- Coordinate required documentation with your healthcare provider, caregiver, authorized representative, manufacturer program, or manufacturer-designated program administrator
- Communicate with you about application status, missing documentation, renewal deadlines, refill-related paperwork, account updates, and customer support
- Process service fees and manage billing, refunds, cancellations, and account administration
- Respond to your questions, requests, complaints, or privacy-related inquiries
- Maintain records related to your services
- Improve our website, customer service, internal workflows, and PAP support processes
- Detect, prevent, and address fraud, misuse, security incidents, or unauthorized activity
- Comply with applicable laws, legal processes, regulatory requests, and internal compliance obligations; and send marketing or informational communications where permitted by law. You may opt out of marketing communications at any time.
How We Share Your Information
We do not sell your personal information. We do not rent or share your personal information with third parties for their independent marketing purposes. We may share information as follows:
1. With Your Authorization or Consent
We may share information as authorized by you, including through intake forms, service agreements, limited power of attorney documents, or other written authorization.
2. With Pharmaceutical Manufacturers & PAP Administrators
We may share information with manufacturer Patient Assistance Programs, manufacturer-designated administrators, or related program support vendors as needed to prepare, submit, support, or follow up on your PAP application.
3. With Healthcare Providers
We may share information with your prescribing provider, physician office, or healthcare provider team as needed to coordinate documentation, signatures, prescription information, or other materials required for PAP applications.
4. With Authorized Representatives or Individuals Involved in Your Care or Payment
We may share relevant information with a caregiver, family member, legal guardian, authorized representative, or other person you identify as involved in your application, care, or payment.
5. With Service Providers & Vendors
We may share information with vendors that perform services for us, such as customer relationship management, secure communications, document management, payment processing, billing support, data storage, website hosting, IT support, compliance support, or similar services. These vendors are required to protect information and use it only for the services they provide to us.
6. With Our Payment Processor (Authorize.net)
Payment information is processed by Authorize.net. Authorize.net may collect and process information according to its own privacy and security practices. Authorize.net receives billing data only, not medical information.
7. For Legal, Regulatory, Safety, or Compliance Reasons
We may disclose information when required or permitted by law, court order, subpoena, regulatory request, audit, investigation, law enforcement request, or similar legal process. We may also disclose information when necessary to protect our rights, enforce our terms, prevent fraud, protect safety, or respond to security incidents.
8. In Connection with a Business Transaction
If we are involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law. Where required by law, you will be notified and given applicable choices if the new entity's privacy practices differ materially from this Policy.
Health Information & Privacy Rights
Because our services involve sensitive health, prescription, insurance, and financial eligibility information, we apply privacy and security safeguards designed to protect the information you provide to us.
To the extent HIPAA, state privacy laws, consumer privacy laws, or other applicable privacy requirements apply to our handling of your information, we will comply with those requirements. Depending on applicable law and the information involved, you may have the right to:
To exercise these rights, please contact us using the contact information listed at the end of this Privacy Policy. We may need to verify your identity before fulfilling your request. We will respond to requests within the timeframe required by applicable law.
We will not retaliate against you for exercising any of these rights.
Uses & Disclosures Requiring Written Authorization
Other uses and disclosures of your health information not described in this Privacy Policy will be made only with your written authorization when required by applicable law. You may revoke your authorization in writing at any time. Revocation will not affect uses or disclosures already made in reliance on your authorization.
Communications & Marketing Choices
We may contact you by phone, email, mail, or text message regarding your account, PAP application, documentation needs, renewal reminders, refill-related paperwork, payment matters, customer support, or other service-related communications.
You may opt out of marketing communications at any time:
Please note that even if you opt out of marketing communications, we may still send non-marketing communications related to your account, services, billing, PAP application status, documentation needs, renewals, legal notices, or customer support.
SMS/Text Messaging Consent & Terms
SMS consent, and phone numbers collected for SMS communication purposes, will not be sold, rented, or shared with any third party or affiliates for marketing purposes.
9.1 SMS Consent Communication
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
9.2 Types of SMS Communications
If you have consented to receive text messages from Afford My Prescriptions, you may receive service-related messages, including:
- Application and documentation reminders
- Follow-up messages
- Account notifications
- Renewal reminders and customer support messages
9.3 Message Frequency
Message frequency may vary depending on the type of communication and your account and service activity. For example, you may receive up to 7 SMS messages per week regarding your applications or account status.
9.4 Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your mobile carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.
9.5 Opt-In Method
You may opt in to receive SMS messages from Afford My Prescriptions by submitting an online form. If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
9.6 Opt-Out Method
You can opt out of receiving SMS messages at any time by replying "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
9.7 Help
If you are experiencing any issues, you can reply with the keyword HELP, or get help directly from us at darkseagreen-clam-950770.hostingersite.com/contact.
9.8 Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting "STOP."
- For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
- Message frequency may vary.
How We Protect Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information, health information, and financial eligibility information from unauthorized access, use, disclosure, alteration, or destruction.
These safeguards may include encryption, secure transmission tools, access controls, role-based permissions, password protections, vendor controls, staff training, internal privacy procedures, secure storage practices, and PCI DSS-compliant payment processing through Authorize.net.
No system or method of transmission is completely secure. We cannot guarantee absolute security. If you believe your interaction with us is no longer secure or that your information may have been compromised, please contact us immediately.
Breach Notification
If we become aware of a data breach involving your personal information or health information, we will evaluate the incident and provide notices as required by applicable federal and state law. Notification may be provided by email, mail, website notice, or another legally permitted method.
Data Retention & Disposal
We retain information for as long as reasonably necessary to provide services, manage accounts, comply with legal and regulatory obligations, resolve disputes, enforce agreements, maintain business records, and support internal compliance requirements.
When information is no longer needed, we will securely dispose of, delete, de-identify, shred, erase, or render the information unreadable, subject to applicable legal, regulatory, and operational requirements.
Children's Privacy
Our website and services are not directed to individuals under 18 years old. We do not knowingly collect personal information directly from children without appropriate authorization.
If a parent, legal guardian, or authorized representative submits information related to a minor for PAP advocacy services, we may process that information as necessary to provide the requested services and comply with applicable law.
State Privacy Rights
Depending on your state of residence, you may have additional privacy rights regarding your personal information, including the right to know what information we collect, request access, request correction, request deletion, request portability, opt out of certain data uses, or appeal certain privacy decisions.
We do not sell personal information. We do not knowingly share personal information for third-party marketing purposes.
To exercise any applicable state privacy rights, please contact us using the contact information listed below. We will respond within the timeframe required by applicable law.
California Privacy Rights
If you are a California resident, you may have additional rights under California privacy law (CCPA/CPRA), subject to applicable legal limitations. These rights may include:
We do not sell personal information. We do not knowingly share personal information for third-party marketing purposes.
To exercise these rights, contact us using the information below. We aim to respond within 45 days, as required by California law.
Third-Party Links & Services
Our website may contain links to third-party websites, including pharmaceutical manufacturer websites, manufacturer PAP websites, Authorize.net, or other external resources. We are not responsible for the privacy practices, security practices, content, or operations of third-party websites or services.
When you leave our website or interact with a third party, you should review that third party's privacy policy and terms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date above and post the revised policy on our website. If changes are material, we may provide additional notice as required by applicable law.
The revised Privacy Policy will apply to information we maintain as of the effective date of the updated policy, subject to applicable law.
Privacy Questions, Requests, or Complaints
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like to file a privacy-related complaint, please contact us:
We will not retaliate against you for filing a complaint or exercising any privacy right. Where applicable, you may also submit a complaint to the U.S. Department of Health and Human Services Office for Civil Rights.